COVID-19 VISITOR INFORMATION

We are delighted to welcome back visitors to Hartlebury Castle.

Our priority is the safety of our visitors, volunteers and staff so please read the below advice before visiting.

From 19th July 2021:

As Government restrictions are lifted, we want to ensure that you continue to feel safe during your visit to Hartlebury Castle. We are therefore following the below measures to provide everyone with a safe and fun day out:

  • Hand sanitiser points will still be available across the site
  • In line with government recommendations, we support your decision to continue to wear a face covering inside the Castle buildings if you wish to.
  • Test & Trace facilities will still be available for those using the NHS App, or who wish to be contacted in the event of a close contact warning.
  • Our staff & volunteers will continue to follow and enhanced cleaning programme across the site.
  • We will be re-opening our upstairs rooms in the Bishop’s Palace. These are small areas, so please respect other visitors’ spaces and feel free to wear a face covering should you wish to. To increase ventilation, windows will be opened in these areas where possible.

If you are feeling unwell, please do not visit.

We look forward to welcoming you to Hartlebury Castle!

Prior to 19th July:

We are confident we are safe to visit and operate in compliance with the latest Government guidelines. We will be offering you a very warm welcome as always, but we have some new ways of doing things. We’re confident you’re still going to have a great time.

Planning Your Visit

  • To allow for social distancing, we will be limiting the number of visitors at any one time. We will advise you on arrival if there is a short wait.
  • Please only visit in groups of up to 6 people, or 2 households.
  • Please only visit if you are feeling well.
  • We are not currently operating a booking system or time-slots, but will continually evaluate this and introduce it if needed. Please check before you visit.

On Arrival

  • If our car parks are full, we have reached our maximum site capacity. Please be aware of this possibility when deciding to travel. You are welcome to return later to see if space is available. Our car parks hold upto 50 cars.
  • If queuing to enter reception, please use the markers on the floor.
  • In common with all hospitality venues, Hartlebury Castle is supporting NHS Test and Trace by keeping a temporary register of all visitors. To do this we will need you to complete a very short form on entry to the Castle or scan the QR code with the Track & Trace app. Your data privacy is important to us and full details of its storage and use will be available for you to read.
  • The reception and shop will accept card payments only.
  • To facilitate social distancing, browsing in the shop will be limited to 4 people at a time.

During Your Visit

  • Please maintain social distancing and keep 2m away from those not in your household.
  • Toilets will be open on site with a ‘one household at a time’ system of use. These will be regularly cleaned. The accessible toilet and baby change will be available on request.
  • We have installed hand sanitiser stations across the site which we encourage you to use.
  • Light refreshments will be available in the Carriage Circle. You are also welcome to bring a picnic to enjoy in our outdoor spaces.
  • Please wear a face covering in the reception & shop building, unless you are exempt under government guidelines.
  • The majority of the site will be operating a one way system. The route will be clearly signed and in any areas where visitors will have to walk in both directions signage will be in place to inform you and advise social distancing.
  • Please wear a face covering in all of the Castle buildings, unless you are exempt under government guidelines.
  • All areas in the County Museum are open though some roomsets in the County Museum will be now only be viewable from the doorway.
  • Due to tightness of spaces, the Prince’s bedroom and upstairs rooms in the Bishop’s Palace will remain closed.
  • For your safety, we have removed temporarily many interactive elements in our exhibitions and displays.
  • Lifts should only be used if you are unable to use the stairs and can only be used by one person or household at a time.

Enjoy your visit to Hartlebury Castle and have a wonderful and safe day out!

Our staff and volunteers will also be implementing the following procedures and have been trained accordingly:

  • Following an increased cleaning schedule, maintaining a high hygiene standard.
  • Maintaining a social distance and keeping 2m away during interactions while still offering a friendly customer service to help you.
  • Wearing appropriate PPE to protect themselves and others.
  • Our toilets will be regularly checked and cleaned.
  • We will not be handing out maps, however these and historical information boards will be displayed around the site for you to read.

We look forward to welcoming you to Hartlebury Castle with a warm smile.

It is possible that there may be other changes to access arrangements and safety measures as we attempt to find the safest solutions to the current coronavirus guidelines. If you have any particular concerns please call us before visiting to discuss the measures that are in place at that time.

Please keep an eye on this page and our social media channels for the latest updates & changes.

Follow us on:

www.twitter.com/hartleburycpt

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www.instagram.com/hartleburycastle