Annual Ticket FAQs
Hartlebury Castle are moving to a new ticketing model, where visitors will be able to pay once and then visit as many times as they like over 12 months. Below are some FAQs to help you understand how this will work. If your question has not been answered, you can contact us on 01299 250797 or email ask@hartleburycastle.com.
An annual ticket is valid for 12 months to visit Hartlebury Castle on general admission days. It is not valid for event days. Where there is a requirement for an admission ticket plus and add-on fee (for example, school holiday crafts), your ticket will be valid and you only need to pay the add-on.
An Event Day is where there is a different ticket price and general admission tickets will not be on sale, for example the Easter Eggstravaganza, Sealed Knot weekend and some Christmas events – this will be made clear at time of booking on the website.
Passes will be honoured until their expiry date. Annual Passes are being phased out to be replaced with the new ticketing model, so you will not be able to renew your pass once it has expired. While your pass is valid, event day tickets will be available to you at a discounted rate. Guardian shop and café discounts will also still be available with valid passes.
Annual Tickets allow Hartlebury Castle Trust to claim Gift Aid on your ticket, providing essential, valuable income for the Castle. Hartlebury Castle Trust is a registered charity, number 1127871.
Yes! We will shortly be introducing a Supporters’ Community, where you can pay an annual fee to support the Castle, receive regular updates about our activities and gain priority booking/advance notice of ticket sales. More details about the Supporters’ Community will be released soon.
If you still have questions, please feel free to contact us either by email – ask@hartleburycastle.com or calling 01299 250797 and we’ll be happy to help.